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Returns & Exchanges

Returns are accepted within 30 days of delivery. Items must be unused and in original condition. Custom or personalized items are non-returnable. Once a refund is issued, funds may take 3–5 business days to appear in your account depending on your payment provider.

Exchanges are available for defective or damaged items. Please contact us with photos within 30 days of delivery. For more details, click on "Terms and Policies" in the footer and view our Refund Policy. 

Tax & Customs

U.S. sales tax will be collected in states where we have met the legal threshold. Prices shown include applicable taxes where required by law. For orders placed in states where we are not yet required to collect sales tax, the buyer may be responsible for any use tax due to their local tax authority.

We reserve the right to limit sales by geographic region to comply with tax, shipping, or legal requirements. Currently, we only sell within the U.S. Certain countries are blocked at checkout. When available, international orders may be subject to customs fees, taxes, or tariffs upon arrival, depending on the destination country's regulations.

Privacy Policy

Last updated: 1/19/2026

This Privacy Policy describes how and when Ward Studio (operating as the Etsy shop SHOPWARDSTUDIO) (“I”, “me”, “my”) collects, uses, and shares information when you purchase an item from my Payhip, Shopify, or Etsy shop, contact me, or otherwise use my services through Etsy.com or related sites and services.

I am responsible for the processing of your personal data under applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

Personal Information I Collect

To fulfill your order, you must provide certain information (which you authorize Etsy to provide to me), such as:

• Your name
• Email address
• Phone Number
• Postal address
• Payment information
• Details of the product you’re ordering (e.g. size)

I may also collect additional personal information if you contact me directly (for example, for customer support).

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

• To fulfill your order, process payments, arrange shipping, and provide customer support
• When you have given your consent, which you may revoke at any time
• To comply with legal obligations, such as tax and record-keeping requirements
• As necessary for my legitimate interests, such as improving my services, analyzing website usage, and protecting my business, provided those interests do not override your rights and freedoms

Information Sharing and Disclosure

I share your personal information only for very limited reasons and in limited circumstances, as follows:

• Etsy: I share information with Etsy upon order on SHOPWARDSTUDIO as necessary to provide my services and comply with Etsy’s Seller Policy and Terms of Use.
• Service Providers: I engage trusted third-party companies to help process and fulfill orders, such as production and fulfillment partners (for example, Printify) and shipping carriers used to deliver orders (such as USPS, DHL, FedEx, or other regional carriers depending on destination). I share only the information necessary for these services.
• Legal Compliance: I may disclose your information if required by law or in response to legal requests, such as a court order or government request.

I do not sell or rent your personal information to third parties.

Data Retention

I retain your personal information only for as long as necessary to provide my services and comply with legal and regulatory obligations. Generally, I keep transaction records for 7 years for tax and accounting purposes. After this period, your data is securely deleted.

Transfers of Personal Information Outside the EU

Some of the third parties I work with may be located outside the European Union. In such cases, I rely on appropriate safeguards, such as standard contractual clauses or other lawful data transfer mechanisms approved under GDPR.

Your Rights

If you reside in the European Union, you have the right to:

• Access the personal information I hold about you
• Request correction, restriction, or deletion of your personal information
• Object to my processing of your personal information
• Receive a copy of your personal information (data portability)

If you would like to exercise any of these rights, please contact me using the information below.

You may also lodge a complaint with your local data protection authority if you believe your rights have been violated.

Contact Information

For purposes of EU data protection law, Ward Studio, operating through Etsy and Payhip, is the data controller of your personal information.

If you have any questions or concerns, you may contact me through Etsy Messages or e-mail.

Terms & Conditions

By purchasing from Ward Studio, you agree to the policies outlined on this page.

All product descriptions, prices, and availability are subject to change without notice. We reserve the right to update or discontinue products at any time.

Orders are fulfilled and shipped according to the shipping and processing timelines stated on each product page. Delivery times are estimates and may vary due to carrier delays outside of our control.

Returns and exchanges are handled in accordance with our Returns & Exchanges policy. Items must meet the stated eligibility requirements to qualify.

Ward Studio is not responsible for delays, losses, or damages caused by shipping carriers once an order has been handed off for delivery.

All designs and imagery are the property of Ward Studio and may not be reproduced or used without permission.

By using this website, you agree to comply with these terms.